Thursday, July 24, 2014

Foundation 2.0

Later today  we'll be presenting our foundation's new visual presence for the first time. After weeks of planning, changing, discussing and yes- arguing we'll be showing our new redesigned image to the world at the ADA Expo at the Sidney Lanier school in Gainesville. Our Twitter, Facebook  and Website already have the new look. Our soft launch has a theme: Tell us your story. All our new materials that we will be distributing at the event were tailored to fit that theme. We want to hear from people with disabilities,  their problems, successes and moments of glory . We want to reach out to those who were affected, changed or impressed by those with a disability. Part of our mission is of after all promotion of a positive image of a person with disability. Help us spread this message and join us at the EXPO today. The visuals were designed by the newest addition to our crew, the talented Jazzy Trafficano, who like me ended up in America after leaving Poland. She has designed visuals for award shows, branding for financial institutions, images for video games, posters, calendars, marketing material. Now we are fortunate to have her in our group.

Monday, July 21, 2014

Disability hearing

Just before the weekend I represented a client at a disability hearing and we were successful. The odd thing is I've never seen one before. I've read about social security disability in great detail, I've watched and listen to any course on the topic I could get my hands on. But one thing neither of those things would tell me is what happens when the doors close. What is the procedure, how does room look and where I'm supposed to be sited. I guess I would never know until I've done it once. The mechanics of a proceeding is something that I learn every time I take on a case. All I knew this time is that it was happening in a room within the Social Security Building walls, behind the  lines to windows where people dealt with their daily business.  That a judge would appear via videolink. I never quite understood why they wouldn't assign it to one in the same time zone, let alone the State.Ours was in California- with a three hour difference his day was just beginning as we were getting to our hearing at noon. As  we came up to security they seemed to expect us. One thing they didn't seem to expect however was two wheelchairs. Both I and the claimant arrived in our personal wheeled vehicles. I started sensing trouble when they told me to wait as they had to rearrange some things. And that took him a while. Then I entered the room. It was very tiny. I had to back out of there so my client could get in to the left side of the table as I was meant to be on the right. After we both got in, there wasn't enough room for the witness we brought along to be there with us. She waited outside in case the judge needed her. The table was too low for my knees to fit under it. All of this surprised me a bit. Isn't the point of a disability hearing to hear from a person with a disability? Don't they arrive in all shapes and sizes, some in wheelchairs, some- on crutches. I mean the point of the hearing is after all to determine if someone's condition is severe enough that it prevents him or her from working and justifies paying them benefits. I understand that a lawyer in a wheelchair is not something you see everyday. But SSA staff should be very familiar with the sight of a claimant in one. They should know how to make them comfortable and assist them. And set up an appropriate room with enough space. I really don't understand all this hectic remodeling while I was made to wait outside with the general public. As far as the hearing itself, the voice delay was something that took time getting used to. I took care to not interrupt the judge. He really didn't want to hear from me and started with a long speech about how people with disabilities still can work, which in the case of my client who was not in the shape to be employed came off as a bit offensive. I didn't want to be disrespectful, but I tried to let him know that some evidence was not in the record as it came in late. He was annoyed with me speaking- but I wanted to give my client the full consideration he deserved. I felt like the judge already made up his mind coming in- based on the record that took me weeks to put together- and everything else was just interfering. It took us a few weeks to get all the records together and to have the doctors write opinions in the lines of what the judge expects to see, but it was worth it. It was worth it to get the young man some resources, some level of financial independence, but also to see him vindicated in a sense- that he was right all along, that he wasn't faking, that he has a disability

Friday, July 18, 2014

Jacksonville

On our way back from Jacksonville my friend's car broke down. Apparently, when it gets too hot, his clutch gives in. At some point it gets cool again, all you have to do is wait. So we waited- twenty then another forty minutes until we realized that we are sitting in a truck without air conditioning on and we could be stuck here for a long time. We decided to find a Starbucks, because if we had to kill time I'd prefer we did over a cool cafe espresso frappuccino in  a room with airflow. My friend decided we'd walk, meaning he'd pushed me- to  wherever our GPS pointed us to. My phone was telling me that the closest cafe was in the very opposite direction, but my companion knew better. And added probably half a mile to our journey. While we were on our way I started to instinctively look for cover when the first raindrops hit my face. This is Florida. it may start raining as randomly and unexpectedly as it stops. I guess we were not in Jacksonville itself anymore, but one of those smaller places that are part of it's metropolitan area and have separate names. As we were hoping to get to our destination before it poured, my friend was pushing me with great determination and we were going fast. I was happy I didn't live there. I was happy I was  not there by myself. Big intersection with lights changing fast and cars going even faster with something designed for walking in the middle of the street that was hard to get through in a wheelchair. Sidewalks and ramps at strange angles. A few times my friend almost send me flying. Many of the crossings had a crack in the place where the street and curb cut meet. My front wheels would fall perfectly into them. When you came at it fast the wheelchair would almost stand up trying to spring me out of my sit. Not a very wheelchair friendly place. It reminded me of a news story I read over a year ago about an otherwise successful criminal defense attorney who risked his life everyday getting to a courthouse in his wheelchair. Apparently the building didn't have a safe access for him so he'd end up navigating the traffic. Perhaps unfair, this the image of Jax that stuck in my mind. And I haven't seen anything to make me change my mind. As we found the Starbucks, the hallway leading to the bathroom  had some stands obstructing my way. Had I walked it would have been fine. But I'm wider in a wheelchair. After I knocked some merchandise off with my elbow,  I asked the baristas to move it for me. My friend decided to go back, check on his truck and bring it if it was running again. I couldn't find a sit, because the tables were so close together and pushed back you couldn't get between them in a chair. Two drinks later my friend returns. We decide to make a run for it, after waiting   for a minute to see if it's going to rain. Someone from the cafe gives us some trashbags to cover my chair- my friend drives a truck after all. I know then that it's going to be a long week- with my first disability hearing Thursday, foundation's meeting Friday and my birthday Saturday. I'm done with this place and I'm ready to go home. I want to face what the next few days bring head on.

Tuesday, July 15, 2014

What do you need a lawyer for?

On Monday I had a meeting at the Social Security office in Jacksonville. They needed to add me into the system and grant me privileges to view my clients' files that for some reason couldn't be done over the phone or Skype and took ten minutes to complete. These people mean business when it comes to data security. She added my profile to it, wrote the confirmation code, put the said code in some other system, texted my phone with an activation code and then asked me to log in to put that in as well. It wasn't really necessary for me to be there in person, but I guess that they're not used to having lawyers being the ones with mobility issues and having a hard time getting around not just the claimants. And as my friend pointed out, they must think everybody coming in is from the area. It's about an hour and a half in the car to get there and as you guessed it- I don't drive. We got there the night before, stayed at a hotel, so I wouldn't be late and hoping she'd see me a bit earlier. As it turns out she made me wait and was a bit late herself, but I didn't really mind. For a while I was sitting in their waiting room. I got to see people walking in and out and having conversations. It was a typical federal agency waiting room with a grey and brown decor that felt lifted from the 70's. And it was a new building. It really took me back to all those long hours spent waiting in Immigration centers. I don't know why they can't make these places nicer and more pleasant.  As I waiting two women were waiting for another thing- the hearing. A lady who identified herself as a stenographer soon came along and they started a conversation. She was very talkative, eager and wanted to put their minds at ease. She described the judge, the room and what the hearing would look like. The women they responded that they wanted to reschedule the hearing, that they had some medical records meeting and would prefer to consult an attorney. The stenographer encouraged them to go ahead anyway saying "What will a lawyer do?". It was none of my business so I didn't say anything. It's not like going to look for clients in Jacksonville, so I'm not invested in this anyway, but you do need a lawyer in a Social Security hearing. It is my experience that often people present the wrong type of evidence, don't know what things will present their case better, what elements you need to prove and highlight them better.  Remember: SSA has a very specific definition of disability, it's not as simple as having an impairment of some kind.Telling somebody they don't need a lawyer without knowing much about the condition or having seen their file to see what they submitted is very dangerous. Given that a social security attorney is typically paid through SSA and is strongly limited as to how and what for can be compensated I don't quite get the benefit of not getting one. As I continued to wait a very agitated man showed up. In a suit, on a cellphone. An attorney. And then something amazing happened. He came up too the receptionist and demanded they receive faxes from his office for him. Strong willed and controlling he meant business and was not here to play. And the people who usually seem very dismissive on the phone, like they do you a favor because they answer were kind and responsive and doing what he asked. The things you learn by people watching at the Social Security Office!

Friday, July 11, 2014

It's going to be a busy few weeks

On Monday I'll be in  Jacksonville. In order to file documents electronically for my disability clients I have to physically meet with a Social Security officer. Not only do I need to show up in person, but - to gain access- I must bring an SMS enabled phone for some reason. It's a bit of a drive so my friend and I decided to get there the night before to explore the city a bit. I still don't understand why I couldn't do all this remotely- over my cell, the internet or some form of webinar. I guess Social Security doesn't quite realize, that some of the attorneys may have disabilities just like their clients do and travel is always a great hassle. As a sidenote- SSA definition is of course a bit different and includes inability to work, so by their standards I'm not "disabled". That Thursday months of preparation for my first disability clients will culminate in a hearing here in Gainesville in front of a judge that is actually in California. It's my birthday two days later and my friends are beginning to ask where I want to go and what I want to do. Did you know that although I've lived in Florida for ten years I've never been to any of the Disney theme parks here? It would be quite an expedition, but it sounds like fun. On the 24th our Foundation will be making its debut at the American with Disabilities Act Expo in Gainesville. For us it's an urgent call to show our work and what we have been doing so far. I like having hard deadlines- it forces us to deliver, but it also makes us figure out where we are and what we are missing. And things have been quite exciting- we have a new creative manager, a recent transplant to Florida from Poland- and a pretty successful artist. I wish I could show you some of her designs, things that she seems to pop up so effortlessly, in no time at all, in the middle of the night. It tells you that presentation really is key, that strong visual presence is important. If you want to be treated as a professional, you've got to look professional. When I looked at her preliminary designs my jaw drops. And with every new entry it continues to drop. It's amazing to see how our ideas that may had sounded lofty and ambitious finally taking shape and materialize. And I see, but then again I always new this- were we failed with this project before. And where Jordan Klausner Foundation's efforts - although you got to applaud them for trying and determination- has failed prior to that. Delivering a well executed, powerful, visual message. I found their old brochure today. It was informative and has a lot of text, but it just didn't grab me. And I started to wonder- how many other nonprofits lose out because the fail to grab people's attention and attract them to the cause. It's a collaborative proccess- so we all look at things and read and discuss and comment. Things seem to be going well in that department. Our presence will be accompanied by new materials- flyers and business cards that follow that same design. We also expect to have some kind of a video presentation also edited by her and perhaps the accessibility app itself in some early stage. We're meeting to film again tomorrow. All this between phone calls from acquaintances to help them write a will or get their inheritance. I apologize for not writing as frequently recently.  Give me two weeks. I do have a bit on my plate right now.

Sunday, July 6, 2014

Hurricane season (And Independence Day)

Here's something that never happened to me before: I was shopping at the local organic store when the power went out in the whole neighborhood. I was literally paying for my groceries, the clerk had my credit card in her hand when everything went dark. I guess it's free- we joked and I suggested she writes down my information. It's started to rain pretty bad and the thunders seemed pretty loud, frequent and close. We could have sworn  it struck in the courtyard outside. One of the other clerks began to panic a bit when the noises wouldn't stop. -At least we're inside- I said, but she said something about wanting to hide in the bathtub. With the rain outside that seemed like an impenetrable wall I decided to stay for a few minutes, at least until the power came back on. The ladies were saying that last time this happened, the store was without electricity for hours and they lost thousands of dollars in spoiled merchandise. I was stuck for a while, but I was happy that I wasn't outside- the thunderstorm seemed pretty intense. Yes, ladies and gentlemen, it's the beginning of the hurricane season once more, but we do as much as we can to not let it ruin all of our plans. It rains and it storms. Then it rains some more. I try to find those short moments when it slows down for a few minutes to safely move from one spot to another. It's like a game. It may pick up just as unexpectedly when it started or just stop all together. When the sun comes out, a few minutes later the world looks like nothing ever happened. Don't trust the weather app. If it says it's going to rain at 9 it will rain three hours later. If it says it will only pour for an hour, it will go on for three. When I first moved to America 10 years ago my parents and I experienced a very busy Florida hurricane season. With three in a row I was panicking during my first one. I thought of  the irony of fate- how I moved to America to die in a hurricane and it was me who urged my parents to go hide in the bathtub. Instead we watched blizzards on TV going down International Drive, which was were our hotel was -until the signal went out. Yesterday I was mostly annoyed with the weather. I had tickets for a show later that night and I was waiting to make a run for it. I ate a protein bar and drunk my kombucha waiting for my window. It's been like this all week long. Instead of writing about the fireworks and the excitement of the American Independence Day Celebration, I've been hiding out from the rain. It's either raining or feels like it's about to rain. And when it rains it pours. But not everyone is as annoyed as I am. A Polish friend who recently moved to Florida, but settled in the South is disappointed- it'snot wet nor spectacular where she lives. I called her from the store and when she complained it's not storming over there I told her she's free to take the weather from here with her. After a while the lights came back and I decided to check if I can stand it. For about ten minutes it didn't rain at all but as I was coming up the theatre's access ramp it started to pick up again. I guess it's was my lucky week. I was saved from an unexpected shower earlier today, when I got off the bus in front of my gate just before it started again.

Wednesday, July 2, 2014

Misadventures with Cox.

My move spawned more problems than I anticipated. First, as it turned out the set up of my bathroom was different than my old apartment and I needed to buy longer hoses for my washer to reach my sink. Today I discovered that my apartment complex has been charging me a higher rate that was only supposed to take effect in August, but the most time last week and nerves I dedicated to straightening my first Cable bill. Imagine my surprise, when I open my envelope to find that Cox believes I owe them some $508 for one month of TV, phone and internet. I opted for what they call a "bronze bundle", where for a little under a hundred dollars you get their three core services. I didn't care for a phone, doubt I will ever hook it up as  I don't own a physical device, but with the two premium channels at no extra charge it was a good deal. It started with the installation- the man who brought the equipment was too preoccupied with whatever he was talking about on the phone to pay any attention to us. He brought one modem, but he couldn't make it work, so he returned with another. As it turns out he set up a wifi device, which came at an extra monthly charge which was specifically not what I wanted nor ordered. Then - the bill came. All three services at their full price, without any bundle discount, the free channels now billed extra. A fee for extra outlet that I never ordered or had installed and four installation fees for three services. Not only wasn't the set up free like I expected but I was charged for the internet twice- I guess for both modems he brought in. I email Cox twice. I call them- the first lady agrees with me that my monthly charge is not $508 and the installation is free. She manages to get the set up fees waived and I'm supposed to get a call from their  customer retention/ satisfaction department. I speak to the man named "Josh". He offers m the bronze bundle yet again, but now says the modem is 46 a month extra. Not a huge   chunk of change but I don't like paying for what I already have. I ask him if I could pull up the original offer, he proposes to call in an hour but never does. In the mean time I find out that I was right - there is an option for a basic cable modem an no monthly cost. The next day my online bill still shows I owe 500 something dollars for day one. I call the customer service again, this time I speak to the basic level operator and not a supervisor of any kind. She now tells me that I owe $200 -something. It's still too high and not reflected in what I see online. My bill is due that weekend and unless it changes, if  I don't pay the whole thing I get charged extra fees. I tell her that my services don't seem bundled- $190 before fees is not what I signed up for. My package was $99, although admittedly I did get the $17 DVR service additionally. She tries to convince me that it's the fees that bring the bill up from $116 to 200-something, about a 100% surcharge. She gets mean and dismissive, tries to make me feel like I don't know what I'm talking about and nothing is wrong. I asked her what would my package be after fees and she says 130-140. Why it's almost a hundred dollars more she couldn't explain. She said they were working on it. That Sunday my bill showed a $200-plus balance. Not quite $140. A Cox has a commercial when a man is "working hard" on his move by enjoying days of effortless fun thanks to his cable service. That wasn't my experience. I have 30 days to change my mind ane with all the stress and hassle I'm continuously thinking of just packing it up and returning to sender. If only my landlord let me have satellite. A week later I'm very unhappy and they don 't seem to care, the customer service was a joke and my issue is not yet solved. I guess that's my lesson